Customer Service
Customer Service
- Contact Information
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Contact Information
- Please feel free to call us directly with any questions or comments.
Phone (800) 762-4390
(800) ROCHE90
Address 161 Harkins Slough Rd.
Watsonville, CA 95076
email: rocheleather@earthlink.net - Shipping & Delivery
- We ship through standard UPS unless otherwse specified. Special orders may take longer to process as the bag will need to be custom built to your specifications.
- Privacy & Security
- Customer information is never shared with any third party for any reason.
- Returns & Replacements
- Although we can't make a bag new again, we do guaranty the workmanship against defects for the life of the purse. Normal wear and tear is excluded.This guaranty covers things such as hardware, straps, zippers, and sewing. Damage to the leather from use or sharp objects is not covered. Our hardware is the current state of the art. All plated metal fades with time and use. Our 22-carat gold plating will gradually fade to nickel imperceptibility and over years of use. Most people only notice the change when they buy a new purse.
Just send the purse to us with a note describing the problem and we will attend to it in a timely fashion.- Ordering
- Orders can be placed through our online shopping cart, by phone or in person at one of the many arts and crafts shows we attend around the country.
- Payment, Pricing & Promotions
- Most minor alterations require no change in pricing. Major additions or design changes may be subject to additional charges. Payment is due at time of purchase.
- Viewing Orders
- You may view the status of your orders by logging into the site and clicking on My Account in the top right. If you have ay concerns with your order please call us directly at (800) 762-4390.
- Updating Account Information
- To make shopping easier for repeat customers we store your name and address on the site. If you have recently moved, be sure to double check the correct shipping information before placing your order.
